No, we do not need to see documentation of your disability to process your registration. We ask you to acknowledge that you have a disability that qualifies you for a service dog or emotional support animal under the interpretation of the ADA, ACAA, and FHA. Please do not take advantage of this powerful service.
The law treats these 3 registration types differently:
Service dogs must be trained to perform a specific task, however the law allows for owners to train their own dogs.
Disabilities requiring service dogs typically include (partial list): mobility problems, blindness, paralysis, epilepsy panic attacks, deafness, speech problems, and PTSD.
Emotional support dogs are not required to be trained to perform a specific task. They are simply there for companionship, affection, and to provide comfort to their owner. Common conditions requiring emotional support dogs include (partial list): anxiety disorders, panic attacks, stress, social phobia, PTSD, and chronic depression.
Therapy dogs are not trained in any specific task and usually serve to give companionship to patients in a hospital, nursing home, or other palliative care environment. Therapy dogs are not afforded the same protections under the ADA as service dogs and emotional support dogs so you may not be able to bring them with you to all public places.
You will receive your electronic printable ID cards within 5 minutes of registering. These are usually sufficient to prove to businesses. that your service dog / emotional support dog has officially been registered. On our physical products, we process all orders within 1 business day and offer express shipping options.
We ship USPS to all 50 states. We use first class mail, priority mail, and priority mail express which is the USPS's fastest shipping service with guaranteed next business day delivery.
In general, yes. We have information pertaining to the most popular air carriers in the US, click below
View Airline Policies
Others may look up the registration status of your service dog simply by entering the ID on the certificate or ID card of your service dog into our lookup form at USA Service Dogs ID Lookup.
The first step in such an unfortunate situation is to stay calm and know your rights. Under the ADA, you are allowed to
have your service animal or emotional support animal accompany you to public establishments even if the estagblishment has posted
a NO PETS ALLOWED sign. You should explain to the owner or manager that the ADA entitles you as a person with a disability to
bring your dog with you to public establishments. Usually, it is just a matter of ignorance on the part of the manager and the situation
is quickly resolved. If not, the next step may be to contact the police since they can explain to the manager what laws are protecting you
and your service animal or emotional support animal. (Please note however that some states may have enacted legislation that may
restrict some of your rights as a person with a disablity to bring your service animal to public establishments - check with your local state laws).
If you are trying to effect change for a certain establishment, it may be necessary to contact a lawyer who can lobby on your
behalf, however usually drafting a letter to the owner is enough to convince them to change their policies.
Emotional Support Animals are not specifically mentioned by the ADA and so businesses (besides airlines and housing establishments) have more discretion about whether to allow the ESA onto its premises. In general, kindly asking the business owner to allow entry with your ESA, along with presenting the proper paperwork, including a therapist letter, will be enough to allay any concerns the business owner may have, so long as your ESA is well-behaved.
At USA Service Dogs, your registration is good for the life of your service dog, emotional support animal, or therapy dog.
Your IDs cards usually arrive by email within 5 minutes of successfully placing your order, but could take up to a few hours during high traffic times. If you have placed an order but still have not received your ID cards, please contact us at firstname.lastname@example.org
Yes! If you don't have a printer available, it's possible to simply open the electronic ID card you receive after placing your order and display it to whoever is asking for it. Usually, that is sufficient proof that your dog is registered, although not in every case.
It's hard to say, and it really depends on the establishment. Even though it would be against the law for a business to deny your service dog entry without the presentation of any certificate or ID, many are ignorant of the law and may still attempt to do so. If you are concerned that a specific establishment may not accept electronic registration IDs, we strongly encourage you to purchase physical PVC ID cards which should put to rest any claim that your dog is not registered with USA Service Dogs.
Please see the links below:
Service dogs are required to be trained in certain tasks to assist the owner as well as obedience, manners, and public skills. Under the law, you are allowed to train your own dog to be a service dog. No training certification is required to register your service dog at USAServiceDogs.org and receive a service dog registration kit however we ask that you be honest about your dog's abilities.
We do not require medical documentation or a doctor's note to process your registration. We ask that you use this service responsibly. Individuals with physical or mental disabilities that impairs their ability to complete basic life activities are entitled to a service dog who can assist them in life's basic tasks. Under the American with Disabilities Act, individuals with service dogs do not have to disclose the nature of their disability to anyone in order to be allowed to have the service dog accompany him or her wherever they go. No one is allowed to ask for medical documentation, special ID cards, or proof of training of the animal of any kind.
No, you do not need a doctor's note or medical documentation to bring a service dog with you to any facility.
Businesses are not allowed to charge you extra fees to allow you to bring your service dog into their business, including airlines. If a business tries charging you extra for having a service dog, please direct them to the text of the Americans with Disabilities Act, available here.
Allergies or other problems such as fear of dogs are not valid reasons for businesses to deny entry to you and your service dog. However, if your dog misbehaves and is not housebroken, businesses may ask you to leave your service dog outside, but are required to still provide you with service.
In general yes, however if the leash impedes the ability of the service dog to complete a specific task, the leash may be removed.
For privacy reasons and HIPAA compliance concerns, we do not need to see documentation and/or medical regarding your medical condition in order to process your emotional support dog registration. We ask that you use this service responsibly and advise you to carry a medical note with you at all times as businesses and public places have a right to see a note from your doctor about your need for an emotional support dog.
Emotional support animals can help with a wide variety of medical conditions, including anxiety disorders, depression, bipolar disorder, sleep disorders, arthritis ataxia, neurocognitive disorders, post traumatic stress disorder, various fears and phobias, vision and hearing disabilities, multiple sclerosis, epilepsy, autism, and more.
Any animal, and any dog breed can be an emotional support animal. There is no minimum or maximum size specified in laws related to emotional support dogs.
Only in certain specific cases can a business force you to leave the establishment with your emotional support dog. If your dog is misbehaving, barking loudly, relieving himself in the establishment, or otherwise causing a problem, the establishment is within their right to ask you to leave with your dog. Since ESAs are not governed specifically by the ADA, businesses outside of airlines and housing establishments can use their discretion with regards to whether to grant access to your ESA onto business premises. However, the vast majority of business owners have no problem allowing a well behaved ESA onto the premises when presented with a valid ESA letter explaining the need for the ESA.
Anyone may register a therapy dog for any reason.
Typically, therapy dog registration is reserved for situations where you wish to allow your dog entry into hospital and palliative care settings. You may not be able to take your therapy dog with you to all public establishments including airplane cabins. For these situations, we recommend registering an Emotional Support Dog or Service Dog depending on your situation.