Get Your Emotional Support Animal Letter
Protect your housing rights with your emotional support dog by getting an official ESA letter. We'll put you in touch with a licensed therapist, who will evaluate you and issue a letter if they determine an emotional support animal is appropriate for you.
What landlords ask for
An ESA letter from a licensed mental health professional is what you use to make a reasonable accommodation request under the Fair Housing Act — asking your landlord to waive a no-pets policy or a pet deposit.
- Pet deposits can run to hundreds of dollars a year, so it is worth asking.
- What your letter does, and what it doesn’t
The Most Reliable Online ESA Evaluation Service
Other online services grant you a letter after a quick questionnaire… don’t be fooled. The only way to guarantee that your dog will be treated as a legitimate emotional support animal is to talk to a licensed therapist and receive an official, doctor-approved prescription.
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Fast
You’ll be assigned a therapist immediately upon purchase. They’ll be in touch within 24 hours to schedule your evaluation. -
Easy
Talk to a therapist over the phone, Zoom, or FaceTime to get approved for an ESA from the comfort of your own home. -
Money Back Guarantee
If your therapist does not prescribe you an ESA Letter after your evaluation, we will provide you a refund less a $35 consultation fee.
What landlords ask for
An ESA letter from a licensed mental health professional is what you use to make a reasonable accommodation request under the Fair Housing Act — asking your landlord to waive a no-pets policy or a pet deposit.
- Pet deposits can run to hundreds of dollars a year, so it is worth asking.
- What your letter does, and what it doesn’t
Get Your Official ESA Letter in 3 Simple Steps
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1
Schedule an Appointment
After you purchase an ESA evaluation from us, your assigned therapist will schedule an appointment at your convenience. Don’t worry - if the therapist does not grant you an ESA letter, you'll get a refund less a $35 consultation fee. -
2
Evaluation with a licensed therapist
A friendly, qualified therapist will ask you a series of questions over a phone or video call to determine whether you’re qualified for an ESA. -
3
Get your ESA letter
After your teletherapy session(s), you will receive your ESA letter digitally through our secure HIPAA-compliant portal.
ESA Letter FAQs
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What is an ESA Letter?An Emotional Support Animal letter is an official document from a licensed mental health professional certifying that you require your animal as part of your treatment.
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Why do I need an ESA letter?
An ESA letter is the documentation you give a landlord when you ask for a reasonable accommodation under the Fair Housing Act — usually a request to waive a no-pets policy or a pet deposit. A landlord who is not already aware of your disability and your need for the animal will normally ask to see something; this is what they ask for. It supports the request rather than deciding it.
If you are unsure whether you need an ESA letter, we encourage you to check with your landlord or property manager.
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How do I get an ESA letter?
If you need an Emotional Support Animal Letter and do not regularly see a therapist that can prescribe you one, we can connect you with a mental health professional for a video call evaluation. If appropriate, the therapist will prescribe an ESA letter, which will be sent to you electronically via our secure HIPAA-compliant portal.
Click “Add to Cart” in order to start the process. Once you pay, a therapist will be randomly assigned to you. They will follow up with you to schedule a time that is convenient for you for your first evaluation which will take place through Zoom or FaceTime. Multiple sessions may be required for the therapist to fully understand your condition.
As this is a referral to an outside practitioner for teletherapy session(s), no guarantee is made that the practitioner will deem your condition worthy of an ESA letter. Each case is unique. However, if the therapist declines to issue an ESA letter to you, you will be entitled to a refund less a $35 consultation fee.
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Is getting an ESA letter through you legitimate?
Yes. Our therapists are licensed, and evaluations are available in every state that recognizes ESA letters issued through teletherapy (select your state above to check availability; a few states require an in-person evaluation, and some require a 30-day relationship first). Our therapists only prescribe a letter if they deem it necessary after a real evaluation. Your letter is good for one year, and it is what you give your landlord or housing provider when you request a reasonable accommodation for your animal under the Fair Housing Act.
State rules differ, and some have changed recently. We keep a write-up for every state in the Laws by State section of our resource center — look up yours before you order.
You may renew your ESA letter after it expires directly with your therapist.
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Why are other ESA letters less expensive?
Many other websites provide cheap letters from a template after having you fill out a short questionnaire. Landlords often reject those, and several states now set rules about who may issue ESA documentation and on what basis. We seek to refer you to real, licensed therapists for teletherapy sessions. Consequently, an ESA therapist may not be available in your area and should that be the case, we will issue you a refund and refer you to other services that may be able to help.
What Your ESA Letter Does — and What It Doesn’t
Rules for emotional support animals have changed twice in the last five years, and a lot of what is written online is out of date. Here is where an ESA letter helps today.
Housing
This is what the letter is for. An ESA letter from a licensed mental health professional supports a reasonable accommodation request under the Fair Housing Act — typically asking a landlord to waive a no-pets policy or a pet fee.
In May 2026 HUD withdrew the guidance it issued in 2020 and now pursues complaints only where an animal is individually trained to assist with a disability. The Fair Housing Act itself did not change, many states have their own broader protections, and tenants can still bring their own claims — but a landlord is no longer presumed to owe a fee waiver for an untrained emotional support animal. Your letter supports the request. It does not guarantee the answer.
Travel
Air travel: since the Department of Transportation rule of January 2021, airlines may treat emotional support animals as pets, and almost all of them do. An ESA letter will not get your animal into the cabin. Only a trained service dog qualifies.
Short-term rentals: Airbnb requires hosts to accommodate emotional support animals without pet fees in California, New York, Ontario and Quebec. Outside those places hosts may decline an ESA or charge their usual pet fee. See our guide to booking an Airbnb with a service dog or ESA.
Trains and cruises: Amtrak carries emotional support animals under its ordinary pet rules, and no major cruise line accepts them at all.
Longer stays — student housing, corporate housing, extended-stay accommodation — are usually treated as housing rather than travel, which is where ESA letters are valuable.
These rules change, sometimes quickly. We keep this page current; if something here no longer matches what you have been told, get in touch.