Need help?

USA Service Dogs Store / Return Policy

5-Star Experience Every Time

We strive to deliver the best possible experience for each individual customer. That’s why we go the extra mile to ensure your total satisfaction. We’re here to help, just let our support staff know what we can do for you.

14-Day Money-Back Guarantee

If you’re are not satisfied with your order let us know and we’ll do our best to resolve your issue. If we can’t resolve your issue, please let us know within 14 days of receiving your items and a full refund will be processed. Please ship all items in your order back to our office. We can’t process a refund until all items have been returned. We do accept partial refunds. Please contact our support team if you wish to return a portion of your order.

Free Exchange on Any Equipment That Doesn’t Fit Your Dog

If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office.

There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge.

Customer Support Staff by Phone & Live Chat

Our customer support staff is available by phone from 9 am - 8 pm EST Monday - Friday and 12 pm - 3 pm EST on Saturday and Sunday. Our team will help with any issues you may have. Our support staff is also available by live chat and email to answer your questions. Click here for all contact options.