Before you order from any company you've never used, it's reasonable to ask whether they're legitimate. Here is a straight answer, with the numbers, the guarantee, and the reviews you can check for yourself.
Yes. USA Service Dogs has been in business since 2015, is operated from Hicksville, New York, and has served well over a million service dog and emotional support animal handlers. Our reviews are collected by independent services after purchase, our guarantee is in writing on our return policy page, and a real support team answers the phone.
We are also clear about what we are not. There is no official government registry for service dogs or emotional support animals in the United States, and no law requires you to register your dog. USA Service Dogs is an independent registry and equipment supplier. Registration with us gives you an ID card, a certificate and a searchable listing that make identifying your dog easier in daily life. It is an identification tool, not a legal credential, and any company that tells you a registration confers legal rights is misleading you. Our guide to service dog certification explains what actually matters under the law.
We don't host our own reviews. They are collected and published by third-party platforms from customers who actually ordered, and you can read every one of them there:
The full terms are on our return policy page.
A photo ID card with your dog's registration number and a summary of your rights on the back, a certificate, a digital ID delivered the same day, and a listing anyone can confirm on our ID lookup. Kits ship quickly from our warehouse, with express options at checkout. Service dog registration · Emotional support animal registration
We connect you with a licensed therapist for a real video evaluation. If a letter is appropriate, it's issued through a secure portal and meets the Fair Housing Act's documentation standard, and the specific rules of states like California that require more. We don't issue letters from a questionnaire. Learn about our ESA letter evaluation
Vests, leashes, collars, tags and ID accessories in sizes for every dog, with a sizing chart and a free exchange if you get it wrong. Visit the shop
Our Info Center explains the ADA, the Fair Housing Act and airline rules in plain English, including what changed for ESAs in 2021, with guides for every state. We'd rather you know exactly what your rights are than buy something you don't need.
Call 888-656-DOGS (3647) from 9 am to 8 pm ET Monday through Friday and 12 pm to 3 pm ET on weekends, or reach us by live chat and at orders@usaservicedogs.org. If you run into an access problem with your dog, our staff will help you understand your rights and what to do next. All contact options
Yes. USA Service Dogs has operated since 2015, has collected more than 69,000 five-star reviews on independent platforms including Shopper Approved, Trustpilot and Google, and backs every order with a 30-day money-back guarantee. We are an independent registry and equipment supplier, not a government agency, and we say so on every page.
There is no official government registry for service dogs or emotional support animals in the United States, and no law requires registration. Registration with us gives you an ID card, certificate and a searchable listing that make identifying your dog easier. It is an identification tool, not a legal credential, and we never claim otherwise.
Contact us within 30 days of receiving your items. If we can't resolve the issue, return the items and we'll issue a full refund. Equipment that doesn't fit, such as a vest or collar, can be exchanged for the right size free of charge within 30 days.
Yes. Our reviews are collected by independent services - Shopper Approved, Trustpilot and Google - from verified customers after purchase. You can read them directly on those platforms; we link to each one on this page.
Yes. An ESA letter ordered through us comes from a licensed therapist after a real video evaluation, not from a questionnaire. If the therapist decides a letter isn't appropriate, you receive a refund less a $35 consultation fee. Where a state requires more, such as California's 30-day relationship rule, the evaluation follows that state's requirements.
By phone at 888-656-3647 from 9 am to 8 pm ET Monday to Friday and 12 pm to 3 pm ET on weekends, or by live chat and email at orders@usaservicedogs.org.
USA Service Dogs is an organization providing service dog and emotional support animal registration services and products independent of any government organization. Registration is not required by the ADA.